About us
Platform People is built by practitioners who have designed, deployed, and operated mission-critical network and service platforms at global scale.
- Built and scaled global SD-WAN and enterprise network platforms: Delivered service rollouts across 2,500+ enterprise locations worldwide with multi-vendor architectures.
- Led large-scale network transformation and migration programs: E2E ownership covering LAN, WLAN, WAN, UC, Cloud Connectivity, and Service handover to Operations.
- Deep ServiceNow automation and service management expertise: Designed and led the implementation of ITSM, ITAM, ITOM, FSM, Order Management, CMDB, and workflow automation as operational backbone.
- Built and operated 24/7 enterprise-grade NOC and assurance teams: Established monitoring, incident response, SLA governance, and Service Assurance processes from the ground at up both Nearshore and Offshore locations.
- Proven global service delivery and managed services leadership: Experience in setting up service delivery organizations, SLAs/KPIs, ITIL-based operations, and automation-driven service catalogs.
- Cross-industry program and transformation leadership: 25+ years leading global engineering and operations programs across Telecom, Aerospace, Automotive, and Enterprise environments.
Our principles
Reliable
Ensuring consistent performance, uptime, and reliable services for our customers.
Accountable
Take responsibility for ensuring quality, uptime, and meeting service level agreements (SLAs).
Transparent
Communicate openly and clearly with customers, especially regarding network performance, maintenance, and challenges.
Collaborative
Fostering teamwork, both within the organization and with partners and customers, to ensure successful project outcomes
Innovative
Continually embrace new technologies and advancements to remain competitive and effectively meet the evolving needs of our customers.
Secure
Prioritize the protection of data and networks from cyber threats and vulnerabilities.
Meet our team
Shivaraja Gowda
Founder & Principal Architect
With two decades of experience in Telco and Enterprise Security, Shiva specializes in technical architecture integration and large-scale network transformations. He founded Platform People to implement a methodology centered on intelligent automation and security-by-design. Shiva’s expertise lies in utilizing ServiceNow as the primary engine for infrastructure automation, delivering future-proof, secure network designs.
Ionut Lazau
Service Delivery Lead - Nearshore
Ionut is a service delivery professional specializing in ServiceNow workflow design and enterprise connectivity - SD-WAN, WAN, LAN, WLAN and UC. He combines hands-on system integration with expert vendor coordination to modernize service operations. His methodology focuses on building scalable, stable, and governed delivery frameworks for large-scale transformation initiatives.
Sujoy Khanra
Service Delivery Lead - Offshore
With 25+ years of global leadership, Sujoy specializes in building high-performance delivery organizations and operation centers. He excels at managing multi-site, multi-disciplinary teams and driving technical excellence through rigorous process discipline. His focus remains squarely on meeting customer commitments by blending innovation with scalable delivery frameworks.
Udaya Jonnadula
ServiceNow Delivery Lead - Americas
A seasoned Architect with 12+ years of ServiceNow experize, Udaya specializes in implementing complex solutions across the full ServiceNow ecosystem, including ITSM, ITOM, OMT, TSOM, TNI, ITAM, HRSD, CMDB and DevOps. With a track record spanning the Telco, Healthcare, Insurance, Managed Services sectors, he empowers organizations through OCM strategies, migration expertise, and ServiceNow adoption strategy.