Platform People

Network Operations Center-as-a-service

What We Do

We specialize in monitoring the health and performance of your customers’ multi-site or branch networks, serving as the first point of contact when network issues arise. Additionally, we provide support for network changes, including configuration updates, migrations, and failover testing.

What We Have Done

Our statistics speak for themselves. We have managed the networks of hundreds of enterprise customers and over 1,800 of their branch offices. Here’s a glance at what we have achieved:

	Cisco SD-WAN	Meraki	Fortinet
Nr. of Customers	76	18	1
Nr. of Sites	850	886	2

What We Offer

24/7 Proactive Monitoring: Provide 1st and 2nd level support with continuous monitoring of customer networks and infrastructure (Cisco Viptela, Meraki, Fortinet, etc.), following ITIL practices
Incident and Change Management: Manage both proactive and reactive incidents, problems, and changes, including physical moves, migrations, and configuration updates.
CMDB Curation: Maintain and update the digital CMDB throughout the delivery process and after completion.
Troubleshooting Coordination: Lead troubleshooting efforts, coordinating with suppliers and engineering teams, while acting as the primary communication channel for technical support and ticket management
NOC Application Development: Design, develop, and extend NOC applications for health monitoring and service assurance, with automatic alert and ticket creation/updates and customizable dashboards.
NOC Integration Support: Assist customers’ NOC teams in integrating the monitoring and assurance solutions with their own NOC systems.

How You Benefit

Eliminate the need for an expensive in-house 24/7 service monitoring team and free up resources to focus on sales and product engineering. Leverage our proven expertise in delivering NOC services to hundreds of enterprise customers across thousands of sites, with a strong SLA track record. Benefit from our deep knowledge in managing multi-vendor technologies, ensuring your network operations are handled by experts.