Platform People

Service Fulfilment-as-a-service

What We Do

We specialize in fulfilling network rollout orders that involve multiple suppliers for edge devices (routers, switches, access points), access lines (IPL, EPL, MPLS), field services (staging, installation, RMA), technology providers, distributors, and dealers, with coordination between suppliers, customers, and stakeholders.

What We Have Done

Our team has experience in rolling out networks at over 1,800 sites and branches around the world for hundreds of enterprise customers across various industries. The statistics speak for themselves:

	Cisco SD-WAN	Meraki	Fortinet
Nr. of Customers	76	18	1
Nr. of Sites	850	886	2

What We Offer

Manage Complex Service Delivery Ecosystems: Oversee ecosystems involving multiple suppliers for hardware, licenses, spare parts, access lines, and field services across various time zones.
Rollout Management: Coordinate and manage rollout activities between customers, suppliers, and technicians.
Quotation Management: Handle budgetary and firm quotations, including resource procurement for hardware, licenses, spare parts, support, and ancillary services from multiple suppliers.
Order Validation: Receive and pre-validate customer service orders to prevent delays.
Rollout Planning: Prepare, review, and update rollout plans with customers, and keep all stakeholders informed on delivery status.
On-Site Coordination: Coordinate the on-site installation of service components and manage RMA (Return Merchandise Authorization).
Service Activation: Activate, test, document, and hand over services to customer and operations teams.
Service Announcement: Announce “Ready for Service” (RfS) to the customer
Performance Reviews: Conduct periodic reviews of supplier delivery KPIs and performance.

How You Benefit

You can focus on acquiring new customers and developing world-class products and solutions, while we handle the complexities of service fulfillment. You won’t need to invest in building an expensive in-house team, saving you time and money on hiring, training, managing, and retaining staff. Instead, you benefit from our pool of experts and the refined processes we have developed over years of work.