ServiceNow Implementation Services
What We Do
We are experts in implementing the ServiceNow platform and migrating legacy BSS/OSS applications to ServiceNow, with a particular focus on telecom order management. Our in-depth knowledge of both the telecom industry and ServiceNow enables us to deliver solutions for complex and demanding implementations. Our experts have implemented ServiceNow across various industries, including healthcare, finance, insurance, telecom, IT services, and logistics.
What We Have Done
We have implemented BSS/OSS systems in ServiceNow, including telecom service management (TSM) and telecom network inventory (TNI), in accordance with industry standards. Every company has its own business processes that have been refined over the years and may require customization. We have developed several custom applications to introduce additional features not available in ServiceNow, enhancing the fulfillment process to meet specific business needs. Additionally, we created custom applications to generate a YANG model payload for integration with southbound network elements.
What We Offer
We have the unique ability to combine expertise in both telecom and ServiceNow. We offer to implement ServiceNow for your organization, handling a complex mix of applications that need to integrate with multiple external systems and require custom application development. Our expertise includes the rapid deployment of the following applications:
- Order Management for Telecom, Media, and Technology (OMT)
- Telecommunications Service Management (TSM)
- Telecommunications Network Inventory (TNI)
- Customer Service Management (CSM)
- IT Operations Management (ITOM)
- IT Service Management Suite (ITSM)
- Virtual Agent (VA)
- Integration Hub
- Service Bridge
How You Benefit
Building a strong team of implementation specialists with industry experience is challenging. With us, you gain access to highly experienced specialists with a unique background in both telecom and ServiceNow platforms. We can get your implementation up and running quickly. Your organization will benefit from our deep understanding of telecom business processes and best practices. Our implementation specialists will help your team understand and effectively implement ServiceNow products tailored to your needs.
Order Management for Telecom, Media, Technology (OMT)
Support in implementing sales, order fulfillment processes, and postsale activities.
Telecommunications Service Management (TSM)
Support in implementing omnichannel support, smart workflows, intelligent automation, a single data model, and both certified and custom integrations.
Customer Service Management (CSM)
Support in implementing automated business processes, enhancing cross-department collaboration, providing self-service across multiple channels, and managing cases and services.
IT Service Management (ITSM)
Support to boost the productivity of IT services staff, identify, track, and resolve incidents, manage problems and changes, and implement automated business processes.
Integration Hub (IH), Virtual Agent (VA), Service Bridge
Support to connect all IT systems through standard integrations or custom development, help staff and customers assist themselves, build a connected ecosystem, and enhance digital workflows.
E2E Testing & Validation, Custom App Development
Our specialists assist with functional and end-to-end (E2E) testing and test automation. Every business is unique, and so is the implementation; we support custom app development tailored to your needs.
Services Included
- Telco business process consulting
- ServiceNow implementation
- Custom app development
- Platform administration
- Platform upgrades/evergreening
- E2E testing & validation
- Health & performance monitoring
- Network & digital infrastructure health monitoring integration